Privacy Policy

Netherlands Bagels respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard information when you visit our café or use our website.

1. Who We Are

Netherlands Bagels is a café based in The Hague, the Netherlands. We are the data controller for personal information collected through our website and in-store operations. You can reach us at hello@netherlandsbagels.com.

2. Data We Collect

We may collect the following information when you contact us or place a catering order:

• Name and contact details (email address, phone number) • Order and transaction information • Communication history (emails and messages you send us) • Technical data such as IP address and browser type (collected automatically via cookies)

3. How We Use Your Data

We use your personal data to process and manage catering orders, respond to enquiries, improve our website and services, and comply with legal obligations. We do not sell or share your personal data with third parties for marketing purposes.

4. Payment Processing

Online payments are handled by Mollie B.V., our payment service provider. When you make a payment, your financial information is processed directly by Mollie and is not stored on our systems. Mollie is a certified payment institution regulated under Dutch and European financial law. For more information on how Mollie handles your data, please refer to Mollie’s privacy policy at mollie.com.

5. Cookies

Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your consent. You can manage your cookie preferences through your browser settings.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are retained for up to 7 years to comply with Dutch tax regulations.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to access, correct, or delete the personal data we hold about you. You also have the right to object to or restrict certain types of processing, and to data portability. To exercise any of these rights, please contact us at hello@netherlandsbagels.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

8. Contact

For any questions about this privacy policy or how we handle your data, please contact us at hello@netherlandsbagels.com.